Legal
Refund Policy
Updated October 8, 2026
RoxLab Pro is optional and is purchased through the App Store on iPhone or Google Play on Android. We do not process payments on this website and we do not operate a separate checkout.
How purchases work
Pro can be a monthly or yearly subscription or, where offered, a one-time lifetime purchase. Payment is handled by Apple (iPhone) or Google Play Billing (Android). Prices, billing periods, free trials and offers are shown in the app and may vary by region.
Refunds
Refunds are handled according to Apple’s and Google Play’s purchase and refund policies. RoxLab does not run a separate refund process. If a purchase is refunded, Pro access ends.
Cancellations
Subscriptions can be managed or canceled in your App Store (Apple ID) or Google Play account settings. Canceling stops future renewals; access usually continues until the end of the current billing period. A lifetime purchase is one-time and has no renewal.
Restore purchases
If you reinstall the app or change devices, use Restore Purchases in RoxLab Cleaner. Your store verifies the purchase on the Apple ID or Google account used originally.
Need help?
For iPhone, start at reportaproblem.apple.com. For Android, start with Google Play’s refund help at support.google.com/googleplay/answer/2479637. If you still need help, email hello@roxlabhq.com and include the account used for the purchase (never send passwords or payment details).